Technical User Support Analyst Servicedeskmedewerker Heerlen

We offer you a challenging position in a highly dynamic and innovative environment where you assists end-users in resolving IT related incidents/ problems through discussion and diagnostics. As part of a very motivated team, you take the necessary steps to remedy problems. Next to this your aim is to try to return the user to productivity as quickly as possible with the highest level of customer satisfaction.

In this role you are responsible to provide remote and local end-user IT support to customers related to a broad spectrum of IT infrastructure and applications within a medior role (technical oriented)

  • IT support areas (not limited to) are: PC-hardware, smartphones, printers, office applications, productivity tools, client operating systems and internet applications
  • Focus on 1st and 2nd level troubleshooting, processing standard change requests and executing daily IT operational tasks. May be part of a team that rotates through multiple shifts
  • Performs operational tasks on a good level in client technology areas or acts as Subject Matter Expert within one (or more) areas
  • Can effectively communicate policies, standards and guidelines to the business
  • May coordinate communication and troubleshooting to determine impact of major system outages which effect the entire organization
  • Works according to IT Service management standards and is able to contribute to the service support processes incident management, problem management, asset/configuration management and change management
  • Recommends current supported software applications and hardware appropriately to best meet customer requirements
  • Administers accounts and access on various platforms
  • Creates and updates knowledge base articles to provide good level of service for end-users. Acts as knowledge champion to share knowledge across IT teams
  • Able to independently set up hardware, software and IT related products or systems. Responsible for monitoring and maintaining accurate IT asset information as required
  • Participates as a team member in different IT projects on a national or international level

Our client is a Forbes top 100 company and has its Shared Services Center in Limburg. They have a A-level international IT department, where there is a dynamic and top quality environment where you can give your career a boost. Personal development and personal initiatives are encouraged, and you will be facilitated to further develop your skills and career in a global organisation.


  • Bachelor in  IT
  • ITIL Foundations certified
  • 2+ years professional experience with 1st and 2nd line support and helpdesk call administration
  • Fluent in Dutch and English is a must
  • Customer focused, team player and prepared to go the extra mile to deliver IT service to the customer (no 9 to 5 mentality)
  • Must be able to analyze, summarize and communicate complicated problems and provide action recommendations to the next level of the escalation chain
  • Good time management and prioritization skills
  • Basic understanding of project management methods and techniques

We offer you a challenging position in a high tech company with very good working conditions and plenty of opportunities to develop your career.

More info? Please contact Danny Stijnen or call 00316-46928521.

Extra gegevens:

  • Salaris: 1750 - 2500
  • Soort dienstverband: Tijdelijk
  • Categorie: Infrastructure & Support
  • Plaats: Heerlen


Infrastructure Support Heerlen

Network Engineer Heerlen

Experis Nederland is looking to hire Network Engineers for a large client located in Heerlen. As a member of this team, it is your job to design and implement LAN, WAN and other technology concepts. During these processes you will be working with CISCO equipment exclusively.The Network engineer is responsible for the IT related deployment within the sales and engineering offices spread over the EMEA region. During the job you will be covering LAN, WAN, QoS, Multicasting, CDN, VPN and WiFi. Once in every three weeks you will have to travel across the world visiting other locations of our client to design and implement the network 

The successful candidate is a team player with the capability of working cross-functionally with other program teams.

Our large client is an IT professional services and communication company with unique capabilities in delivering large scale IT solutions, managed services and worldwide implementations of collaboration and contact Centers. From some of the world's largest global enterprises to rapidly expanding businesses our client is revolutionizing the way our customers do business. Our client empowers companies with innovative, enhanced customer experiences to adapt to the world of real-time communication. Our highly-certified team of over 600 engineers and technicians execute over 400 projects annually in 85 countries. For over two decades, our client has delivered flexible, and scalable solutions that enable our clients to seamlessly communicate across multiple channels bringing higher productivity and competitive advantages.

- Bachelor or Master degree in information technology/computer science or similar by experience
- CCNA certified
- CCNP or similar by experience is a definite plus
- Knowledge of LAN, WAN, QOS, WLAN
- Willing to work with a flexible work schedule
- Willing to travel
- Ability to work effectively under tight circumstances
- Capable to work in team as well as independently
- Good knowledge of English is required

- Fulltime (40 hours)
- A challenging job in a professional, dynamic environment
- Ongoing training on the job
- A competitive salary and benefits package


We are looking forward to your application! More info? Please contact Giorgio Hitipeuw through or call +31 6-469 282 35.

Extra gegevens:

  • Salaris: 2500 - 3500
  • Soort dienstverband: Vast
  • Categorie: Infrastructure & Support
  • Plaats: Heerlen


Infrastructure Support Heerlen

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woensdag 23 mei 2018 12:44